Effective Date: March 21, 2025

This Privacy Policy applies to the website privateinternetaccess.support (the “Site”). We are an independent support resource and are not affiliated with Private Internet Access (PIA) or its parent company. This policy explains how we collect, use, and protect any information you provide while using this Site.

1. Information We Collect

We may collect the following types of information:

• Usage Data: When you visit the Site, we automatically collect certain information such as your IP address, browser type, operating system, pages visited, and time spent. This helps us understand how visitors use the Site and improve content.
• Cookies and Similar Technologies: We may use cookies to enhance your experience, such as remembering your preferences. You can disable cookies in your browser settings, though some features may not function properly.
• Contact Form Submissions: If you choose to contact us via the form on our contact page, we collect the information you provide (e.g., name, email, message). We use this only to respond to your inquiry.
• Newsletter Signups: If you subscribe to our newsletter, we collect your email address to send periodic updates. You can unsubscribe at any time.

2. How We Use Your Information

We use the information we collect to:

• Operate and maintain the Site.
• Improve our content and user experience.
• Respond to your questions or support requests.
• Send occasional newsletters if you have opted in (you may opt out at any time).
• Analyze site usage through tools like Google Analytics (see Section 6).

We do not sell, trade, or rent your personal information to third parties.

3. Third-Party Services

We may use third‑party services that collect, monitor, and analyze data to help us run the Site. These include:

• Google Analytics: We use Google Analytics to understand how visitors interact with our Site. Google Analytics may use cookies and collect information such as your IP address. You can learn more about Google’s privacy practices by visiting their website.
• Hosting Provider: Our Site is hosted by a third‑party provider that may log server access data.

These third parties have their own privacy policies and we encourage you to review them.

4. Links to Other Websites

Our Site contains links to the official Private Internet Access website and other resources. We are not responsible for the privacy practices or content of those external sites. We recommend you review their privacy policies before providing any personal information.

5. Data Security

We take reasonable precautions to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Children’s Privacy

Our Site is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us and we will delete it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, such as the right to access, correct, or delete information we hold about you. If you wish to exercise these rights, please contact us using the information below.

You can also manage cookies through your browser settings and opt out of Google Analytics by using the available browser add‑on.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@privateinternetaccess.support

Or via our contact page.

10. Important Note About Official PIA Privacy Policy

This privacy policy applies only to this independent support website. For information about how Private Internet Access (the VPN service) handles your data, please refer to the official PIA Privacy Policy available on their website.